Effective Date:[4/20]

At[Chengya Story E-commerce Firm, Huangpu District, Guangzhou City], we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a 7-Day No-Reason Return & Refund Policy.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The return request must be made within 7 calendar days of the delivery date.
• The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Perishable goods (e.g., food, flowers).
• Intimate or sanitary goods (e.g., underwear, swimwear) for hygiene reasons.
• Downloadable software or digital products.
• Gift cards.

3. How to Initiate a Return

To start a return, please contact us at[Your Email Address] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.

Please do not send your purchase back to the manufacturer unless instructed to do so.

4. Return Shipping Costs

• Customer Responsibility: For “no-reason” returns, the customer is responsible for the cost of return shipping.
• Our Responsibility: If the item is defective, damaged, or incorrect, we will cover the return shipping cost and send you a prepaid return label.

5. Refund Process

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

If approved, a refund will be processed to your original payment method within[Number, e.g., 5-10] business days.

Please note:

• Original shipping charges (if any) are non-refundable.
• We may deduct a restocking fee of[Percentage]% if the item is returned in a condition that is not “as new.”

6. Exchanges

We offer exchanges for defective or incorrect items. If you need to exchange an item for the same product, please contact us at[Your Email Address].

7. Contact Information

For any questions regarding returns or refunds, please contact us at:

Email:[zjc07979@gmail.com]
Address:[]